SHIPPING & DELIVERY
Welcome to Superkoko! We are committed to providing a pleasant shopping experience for every customer. Below is our shipping and delivery policy to ensure your order reaches you smoothly.
1. Processing Time
- All orders are processed within 2-5 business days after payment confirmation.
- During peak seasons (such as sales events or holidays), processing times may be longer, but we will keep you updated promptly.
2. Shipping Methods and Delivery Times
We offer a variety of shipping options, depending on your location:
- International Shipping: Estimated delivery within 10-15 business days, depending on the destination country.
Please note that these are estimated delivery times, and actual delivery may be delayed due to weather conditions, customs, or other unforeseen circumstances.
3. Shipping Fees
- Free shipping on orders over $69; orders under $69 will incur a $7 shipping fee.
4. Order Tracking
Once your order has been shipped, we will send you a notification via email with a tracking number. You can track your order status anytime through our website or the carrier’s website.
5. Customs and Import Duties
For international orders, customs, duties, and import fees are the responsibility of the customer. We recommend checking with your local customs office for details on potential charges before placing your order.
6. Shipping Issues
If your order has not arrived within the expected time frame, or if you encounter any issues with delivery, please contact our customer support team at:
📧 superkokos@outlook.com
We will assist you in resolving the issue and ensure your order reaches you as soon as possible.
7. Order Modifications and Cancellations
You can contact us to modify or cancel your order before it is processed. Once the order has been shipped, it cannot be changed or canceled. Please note that all returns and exchanges are subject to our Return Policy.
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Thank you for choosing Superkoko! We look forward to providing you with the best service and products.